Cancellation Policy

Each property selects Flexible, Moderate or Strict. The policy displayed when you book is saved with your reservation and does not change if the host later changes their policy. New properties default to Moderate.

Flexible - Full room refund at least 24 hours before the property's check-in time. - Less than 24 hours before check-in: no room refund.

Moderate - Full room refund at least 5 days before check-in. - 50% room refund at least 24 hours but less than 5 days before check-in. - Less than 24 hours before check-in: no room refund.

Strict - Full room refund at least 14 days before check-in. - 50% room refund at least 7 days but less than 14 days before check-in. - Less than 7 days before check-in: no room refund.

Fees, taxes and credits Unused cleaning fees are fully refundable if you cancel before the property's check-in time, even when the room is non-refundable. Other service fees remain payable. Taxes on refundable charges are included proportionately in the quote; no new tax is added. Refunded BR Credits return as credits, never cash. Credits covering retained charges are not restored.

Deadlines All deadlines use the property's check-in time in Philippine time (Asia/Manila), not midnight. The cancellation preview shows the exact refund before you confirm.

Changes to dates Date changes are treated as a cancellation and a new reservation, subject to availability and the prices applying to the new dates. We will always try to move your stay where we can.

Unpaid holds A reservation that is not paid within the payment window is released automatically and the dates return to sale. No charge is made.

Refunds Eligible PayMongo refunds are requested automatically to the original payment method. Processing time depends on the payment method and provider; a request is not shown as refunded until success is confirmed. If automatic processing is unavailable, the refund remains due for staff to arrange and record.

How to cancel Use the cancellation link in your confirmation email, or contact us with your reference using the details in the footer.